Privacy Policy
Effective For: Fit&Well Website, iOS & Android Apps
1. Introduction
Your privacy matters to us.
This Privacy Policy explains how Fit&Well collects, uses, discloses, and protects your personal information when you use our website, mobile app, and related services.
By accessing or using Fit&Well, you agree to this Privacy Policy and the Terms & Conditions.
2. Information We Collect
We collect personal data to provide, improve, and personalize your wellness experience.
A. Information You Provide Directly
Name, email, phone number, date of birth, gender
Membership details and preferences
Medical or fitness-related information (optional, for safety)
Payment details (processed securely through third-party gateways)
Feedback, reviews, and customer support messages
B. Information Collected Automatically
Device and app usage data (IP address, device type, OS version, app performance metrics)
Location data (if permissions are granted)
Cookies and analytics to understand user behavior and improve the platform
C. Information from Third Parties
Payment processors (for billing and receipts)
CRM systems (Zoho CRM and related modules for member management)
Social login providers (if you sign in with Google, Apple, or Facebook)
3. How We Use Your Information
Fit&Well uses your data to:
Provide and manage your bookings, memberships, and payments
Personalize your experience and recommend suitable programs
Send reminders, promotions, and updates (you can opt out anytime)
Improve app performance, functionality, and user experience
Ensure compliance with legal and financial regulations
We do not sell, rent, or trade your personal data.
4. Communication & Marketing
You may receive notifications, offers, or updates via:
Push notifications
SMS or email newsletters
You can manage or disable these communications in your app or account settings.
5. Data Storage & Security
Your information is stored securely on encrypted servers within the UAE.
All communications are protected using SSL/TLS encryption.
Sensitive data is protected through Zoho’s enterprise-grade security infrastructure.
Only authorized staff can access personal data, following confidentiality protocols.
6. Data Retention
Fit&Well retains your personal information:
As long as you maintain an active account or membership.
For up to 5 years after account closure, as required under UAE law for financial and audit purposes.
You may request data deletion at any time (see Section 9).
7. Sharing of Information
We may share limited information with:
Service providers (e.g., payment gateways, CRM providers, IT support) under strict confidentiality agreements.
Authorities or regulators if required by UAE law, court order, or legal investigation.
We never share data with advertisers or unrelated third parties.
8. International Transfers
All Fit&Well data is primarily processed within the UAE.
If data is transferred outside the UAE (e.g., for cloud backup or analytics), it is handled in accordance with UAE PDPL and GDPR-equivalent safeguards.
9. Your Rights
You have the right to:
Access and request a copy of your personal data
Correct or update inaccurate details
Request deletion of your account and data (subject to legal retention requirements)
Withdraw consent for marketing or data processing
10. Cookies & Tracking
Our website and app use cookies and analytics tools to:
Track performance and engagement
Remember preferences and improve usability
You can disable cookies in your browser or device settings, though some features may be limited.
11. Children’s Privacy
Fit&Well does not knowingly collect information from individuals under 16 years without parental consent.
Parents or guardians may contact us to request deletion of such data.
12. Data Breach Protocol
In the event of a data breach, Fit&Well will:
Notify affected users and authorities within 72 hours (as per UAE PDPL)
Take immediate corrective actions to secure systems and prevent recurrence
13. Third-Party Links
Fit&Well may contain links to third-party websites or tools.
We are not responsible for their privacy practices or content.
We encourage you to review their policies before interacting with them.
14. Changes to This Policy
Fit&Well reserves the right to update this Privacy Policy at any time.
Updated versions will be posted on our website and app, with the “Last Updated” date revised accordingly.
15. Contact Us
For any questions, concerns, or data-related requests:
Email: legal@fitnwell.club
16. Acknowledgment
By using the Fit&Well website or app, you confirm that you have read, understood, and agreed to this Privacy Policy.
Invitations and Referrals
Fit&Well allows users to invite friends, family, and colleagues to join the Fit&Well community through our in-app referral feature. To enable this, users may enter limited personal details of the person they wish to invite — such as name, phone number, or email address — solely for the purpose of sending that invitation.
Before submitting any invitation, users are required to confirm that they have obtained consent from the person being invited. Fit&Well does not independently collect or verify consent from the invitee; the responsibility lies with the referring user to ensure that the invited person has agreed to receive the invitation.
How We Use Referral Data
The invitee’s contact information is used only once to send the invitation.
We do not store, sell, or reuse invitee data for any marketing or unrelated purposes.
If an invitee chooses to join Fit & Well, their personal data will then be collected directly from them, with full consent, under our standard user registration process.
If an invitee chooses not to participate, they may ignore the invitation or request deletion of their information at any time by contacting us at .
User Responsibility
By using the referral feature, the user confirms that:
They have obtained explicit consent from the person they are inviting.
They understand that they are solely responsible for sharing any third-party information in compliance with applicable data protection laws.
Legal Compliance
This process is designed in accordance with App Store Review Guideline 5.1.2 and relevant global privacy standards (including GDPR and UAE data protection principles) to ensure the lawful and transparent use of personal data.
