Effective For: Fit&Well Website, iOS & Android Apps

1. Acceptance of Terms

By accessing or using the Fit&Well website, mobile application, or any related services, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use our services.

Fit&Well reserves the right to update, modify, or replace any part of these Terms at any time. Continued use of the platform after any such changes constitutes acceptance of the updated Terms.

2. Nature of Service

Fit&Well is a premium fitness, wellness, and recovery ecosystem offering membership-based access to:

• Fitness classes, gym sessions, and wellness programs

• Recovery and therapy services (e.g., cryotherapy, massage, hydrotherapy)

• Coach and staff-led training sessions

• Online and in-app member engagement tools (bookings, credits, rewards, etc.)

All services are managed through Zoho-powered CRM systems for scheduling, billing, and membership management.

3. Eligibility

You must be:

• At least 18 years old, or using the services under the supervision of a parent or legal guardian.

• Medically fit to participate in physical activities and wellness treatments.
  Fit&Well reserves the right to request proof of age or medical clearance at any time.

4. User Account

To access certain features, you must register and maintain an account:

• You are responsible for maintaining the confidentiality of your login credentials.

• Any activity occurring under your account will be deemed your responsibility.

• You must provide accurate, current, and complete information.

• Fit&Well reserves the right to suspend or terminate accounts that violate these Terms or any applicable laws.

5. Bookings & Cancellations

• Bookings for classes or services can be made via the app or reception.

• Cancellation policies vary per service; late cancellations or no-shows may result in a charge or deduction of credits.

• Repeated late cancellations may lead to temporary suspension of booking privileges.

• Fit&Well reserves the right to reschedule or cancel sessions due to operational reasons or unforeseen circumstances.

6. Payments & Billing

• All payments (membership fees, class credits, or service purchases) must be made through approved payment methods within the app or at the club.

• All prices are displayed in AED (United Arab Emirates Dirhams) unless otherwise specified.

• Membership and service fees are non-refundable, except where required by law or at Fit&Well’s sole discretion.

• Any taxes, VAT, or surcharges applicable under UAE law will be added to your total.

7. Health Disclaimer

• You acknowledge that participation in fitness or wellness activities carries inherent risks.

• You agree to consult a qualified medical professional before using any Fit&Well facilities or services.

• Fit&Well and its staff are not responsible for any injuries, medical conditions, or adverse reactions resulting from participation in our activities or treatments.

8. Facility Rules & Code of Conduct

To ensure a safe and enjoyable experience:

• Always check-in at reception or through the app before using any facility.

• Respect the privacy and comfort of other members.

• Proper attire, hygiene, and conduct are mandatory.

• Use equipment responsibly and follow coach or staff instructions at all times.

• Fit&Well reserves the right to refuse entry or terminate membership for misconduct, damage to property, or non-compliance with club rules.

9. Intellectual Property

All content, design, software, images, videos, and trademarks (including “Fit&Well” and related logos) are the exclusive property of Fit&Well or its licensors.
You may not reproduce, distribute, or modify any content without prior written consent.

10. Mobile App Usage

When using the Fit&Well app:

• You grant permission for the app to send notifications, reminders, and offers related to your account.

• App functionality depends on internet connectivity and device permissions.

• Unauthorized use, reverse-engineering, or tampering with the app is strictly prohibited.

11. Privacy & Data Protection

Your data is handled per the Fit&Well Privacy Policy.
We use industry-standard encryption and Zoho’s secure API infrastructure to protect your information.
Personal data is never sold or shared with third parties without consent, except as required by law.

12. Termination

Fit&Well reserves the right to:

• Suspend or terminate any account for breach of Terms or misuse of the platform.

• Deny access to any user who acts abusively or fraudulently.

• Retain transaction and activity data as required by UAE law, even after account deletion.

13. Limitation of Liability

To the fullest extent permitted by law:

• Fit&Well shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use our services.

• Fit&Well does not guarantee that the website or app will be uninterrupted, secure, or error-free.

14. Indemnification

You agree to indemnify and hold harmless Fit&Well, its employees, partners, and affiliates from any claims, damages, or losses arising from your use of the services or violation of these Terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

16. Contact Us

For questions, concerns, or feedback: 

Email - legal@fitnwell.club

17. Acknowledgment

By using the Fit&Well website or app, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.